Terms of Service

1. Acceptance of these terms

By creating an account, accessing, or using Aptavia (the “service”), you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.

When you create an account, you agree to these Terms and our Privacy Policy through the agreement shown with the relevant sign-up action. We record the date and the version of these Terms you accept.

2. Who we are

The service is provided by APTAVIA PTY LTD (ABN 45 699 800 327) (“we”, “us”, “our”). You can contact us at contact@aptavia.com.au.

3. The service

Aptavia is an AI-assisted study platform for GAMSAT preparation. It includes features such as diagnostic and practice questions, mock tests, AI essay marking, an AI tutor, spaced-repetition flashcards, and personalised study plans. We may add, change, or remove features, and we may suspend or discontinue the service (or parts of it) at any time.

4. Eligibility

You must be able to form a legally binding contract to use the service. If you are under 18, you may only use the service with the involvement and consent of a parent or guardian.

5. Your account

• You must provide accurate information and keep it up to date.
• Keep your sign-in details and the email account you use for Aptavia secure and confidential. To set or reset a password, use “Forgot password”.
• You are responsible for all activity that occurs under your account.
• Notify us promptly if you believe your account has been compromised.

6. Acceptable use

When using the service, you agree not to:

• Use it for any unlawful purpose or in breach of these Terms.
• Copy, scrape, harvest, or bulk-extract content from the platform.
• Reverse-engineer, resell, or redistribute the service or its content.
• Share your account with others or let others use it.
• Use the service, or let anyone else use it, to build, train, benchmark, test or research a product or service that competes with ours. This includes submitting essays, answers or other content in order to study how our marking, feedback or question bank behaves.
• Create or use another account to get around a suspension, termination or limit we have applied to you.
• Upload unlawful, infringing, or harmful content, or attempt to disrupt the service.
• Attempt to gain unauthorised access to the service, other accounts, or our systems.

6A. Fair use of AI features

Pro includes allowances for every AI feature — everyday essay marking, the AI tutor, explanations, practice generation, lessons, flashcards, study plans and voice. These allowances help maintain reliable access to the service. The tables below show the current limits that apply to your plan.

The free plan is not an allowance that resets. It is a lifetime one: one diagnostic, 5 practice questions and one essay marked by two examiners through the public free essay marker, plus unrestricted reading of everything you have already produced — your results, feedback, review pages, notes and exports. The AI features listed above are part of Pro, and every account may run Pro free for 24 hours, started only when you choose to start it: no card is taken and nothing renews.

Pro allowances

Free allowances

Every metered AI feature is part of Pro, so the free plan's daily and monthly allowances for them are nil — what a free account has instead is the lifetime allowance named above, which no table can express because nothing about it resets.

Deep marking uses credits: Pro includes one free deep mark every 7 days, and credits never expire. Deep-mark credits are not affected by the allowances above.

The two clocks, and what happens at a ceiling

Allowances run on two clocks. A daily allowance paces a single day's use and resets at midnight UTC (around 10 am AEST / 11 am AEDT); a monthly allowance sits above it and resets on the 1st. The daily one is the one you are most likely to meet in a long study session — for example answer explanations on Pro. On the surfaces where those are spent, the app shows you how many you have left and when they come back before you reach the limit.

If you approach a monthly allowance we'll tell you in the app before anything changes. If you reach one, the feature keeps working at a reduced rate until your allowance resets on the 1st of each month (UTC) — we don't cut you off, and your scores, essays and notes are never affected. The reduced rates are:

If your use is unusually high we may temporarily slow AI features on your account while we check in; if you're preparing for an imminent exam sitting and genuinely need more, contact us at contact@aptavia.com.au and we'll work something out — genuine study never gets stranded.

We may adjust allowances from time to time; the tables above always show the current limits, and we'll flag reductions in advance. This policy limits how fast you can consume AI features — it doesn't limit your access to your own work, and it doesn't affect your right to cancel, or any remedy you're entitled to. Nothing in this policy limits your rights under the Australian Consumer Law; if an allowance or slowdown means the service isn't delivering what we promised, the consumer guarantees in section 12 of our Terms — including your right to a remedy or refund where the service is faulty or not as described — apply in full.

7. Payments, subscriptions and refunds

Some features are free and others require a paid plan. Pricing, the billing cycle, and renewal terms are shown to you before you pay. Payments are processed by the payment provider identified in our Privacy Policy. We do not collect or store full payment-card details. All prices are in Australian dollars (AUD).

Monthly Pro is a subscription that automatically renews each month until you cancel. 6-month Pro is a single upfront payment that gives you six months of access and does not auto-renew. You can cancel a subscription at any time from Settings → Subscription, which opens the billing portal; when you cancel, you keep Pro until the end of the period you have already paid for, and you are not charged again.

An interview pass is not a subscription at all. It is a single payment that opens the Interview Station for a fixed window. Where you have given us your interview date, the window is dated to end after it; where you have not, it runs a fixed period from the day you pay. Nothing else on your account changes: it does not include Pro, it does not renew, and there is nothing to cancel. The window is shown on the button before you pay, and it is the window you get.

Our 7-day guarantee on a station reading. We describe a station reading in a particular way: your answer is read by two AI readers from two different engine families, against our published instrument, and what comes back quotes your own words. If a reading you have paid for is not that, tell us from the reading itself within 7 days of that reading and we will refund the interview pass in full. This is a promise about the product and nothing else: we do not guarantee an interview result, an offer, or any score, and this guarantee is not affected by how your interview goes. It operates in addition to your rights under the Australian Consumer Law, not instead of them.

Other refunds. Outside the guarantee above, Pro access begins the moment you buy it, and time you have already had is not refunded for a change of mind. If something goes wrong — the service is faulty, not as described, or unavailable for an extended period — you are entitled to a remedy, which may include a repair, replacement or refund. If you believe you are entitled to a refund, or were charged in error, contact us at contact@aptavia.com.au and we will assess it in good faith and in line with the Australian Consumer Law. One-off deep-marking credits are refundable only where they are unused or where a mark failed to generate.

We are not currently registered for GST; prices are not shown as GST-inclusive and we do not issue tax invoices. Nothing in these Terms limits any rights you have under the Australian Consumer Law, including the consumer guarantees described in section 12 — those guarantees cannot be excluded, and this refund policy operates in addition to them, not instead of them.

8. Intellectual property

The service, including its software, design, and the content we provide, is owned by us or our licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the service for your own personal GAMSAT preparation, and not for any commercial or competitive purpose.

You keep ownership of the content you submit (such as your essays). By submitting content, you grant us a licence to store and process it as needed to provide the service to you (including sending it to our AI providers for marking or feedback).

9. AI-generated content

Practice questions, explanations, essay feedback, and tutoring responses are generated using artificial intelligence. AI can make mistakes and may occasionally produce content that is inaccurate, incomplete, or out of date. This content is provided to assist your study only. It is not professional, medical, or career advice, and you should verify important information against official ACER materials and other authoritative sources.

10. No guarantee of results

We do not guarantee any particular GAMSAT score, exam result, or admission to any medical or other program. Your outcomes depend on many factors outside our control, including your own effort and preparation. Any score improvements mentioned on the site are examples and are not a promise of your results.

11. Not affiliated with ACER

Aptavia is an independent service and is not affiliated with, endorsed by, or connected to the Australian Council for Educational Research (ACER). “GAMSAT” is a registered trademark of ACER. Always confirm current test dates, fees, and rules on the official ACER website.

12. Disclaimers and limitation of liability

The service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we exclude all warranties not expressly stated in these Terms.

Australian Consumer Law: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies those rights. Where we are permitted to limit our liability, our liability for a failure to comply with a consumer guarantee is limited to re-supplying the service or paying the cost of having it re-supplied.

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of the service.

13. Termination

You may stop using the service and delete your account at any time from your account settings. We may suspend or terminate your access if you breach these Terms or use the service in a way that may cause harm or legal risk.

If we suspend or terminate your access because you have breached section 6 or section 8, we may also suspend or terminate any other account we reasonably believe you control or operate for the same purpose, and you must not open a new account without our written permission. If we end your access for any other reason, we will refund the part of any payment that covers time you can no longer use.

14. Changes to these terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date above. Your continued use of the service after a change means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of New South Wales, Australia — the State in which APTAVIA PTY LTD is registered — and you submit to the non-exclusive jurisdiction of the courts of that place.

16. Contact us

Questions about these Terms? Contact contact@aptavia.com.au. See also our Privacy Policy.